Frequently Asked Questions
Everything you need to know about our premium pantry staples.
How do you ensure the freshness of your products?
All MOTH products are small-batch produced and vacuum-sealed at the source. We use temperature-controlled logistics to ensure that every item arrives at your door at peak flavor and quality.
Where does MOTH source its ingredients?
We partner exclusively with sustainable, organic farms across the globe. Each product page features a 'Source Map' detailing the specific origin and ethical certifications of the ingredients.
What is your shipping policy for perishable items?
We offer expedited 2-day shipping for all perishable goods. Orders are packed with eco-friendly insulation and non-toxic cold packs to maintain optimal temperature during transit.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or doesn't meet our quality standards, please contact us within 48 hours for a full refund or replacement.
Are your packaging materials recyclable?
Yes, sustainability is at our core. 95% of our packaging is compostable or curbside recyclable, including our glass jars, FSC-certified cardboard, and cornstarch-based packing peanuts.
Do you offer subscriptions for regular deliveries?
Absolutely. You can choose the 'Subscribe & Save' option on any product page to receive automatic deliveries every 30, 60, or 90 days at a 15% discount.