Returns & Exchanges
At MOTH, we strive for total satisfaction with every bite; however, due to the perishable nature of our products, we offer a 14-day window for reporting issues or requesting replacements.
Inspect Your Order
Upon delivery, please examine your food items immediately to ensure they have arrived in perfect condition and meet your expectations.
Contact Support
If your order is damaged or incorrect, email our support team within 48 hours with your order number and clear photographs of the product.
Verification Process
Our quality assurance team will review your claim within 2 business days to determine if a refund or a complimentary replacement is appropriate.
Resolution
Once approved, a refund will be issued to your original payment method or a fresh shipment will be dispatched at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing